The Food Farm (Eyes Pastoral Company Pty Ltd)
ABN: 52 623 738 901
Website:www.thefoodfarm.com.au
Last updated: 15 January 2026
These Terms & Conditions (“Terms”) apply to your use of our website and the purchase of products and services from The Food Farm (“we”, “us”, “our”), including online orders, subscriptions, wholesale supply, farm gate/pick-up, and our onsite honesty shop.
If you have questions about these Terms, contact us at info@thefoodfarm.com.au or 0406 360 588.
By accessing or using our website or placing an order with us (online or otherwise), you agree to be bound by these Terms.
We may update these Terms from time to time by publishing an updated version on our website. The version in force at the time you place your order will apply to that order.
You must be legally able to enter into a binding contract to place an order. If you are under 18 years old, a parent or guardian must place the order on your behalf.
Our collection and use of personal information is governed by our Privacy Policy (available on our website), which forms part of these Terms.
We sell food products including meat, poultry, beef and related goods. Because our products are agricultural and perishable in nature:
product appearance may vary (e.g., colour, fat-to-lean ratio, cut shape)
some items may have natural variation in size/weight
product images are for illustration only and may not exactly match the item you receive
where an item is sold by weight, the final price is based on the labelled weight/price on the pack (as applicable)
While we take reasonable care to ensure information on our website is accurate and up to date, we do not guarantee that all content will always be current, complete, or error-free.
To the extent permitted by law:
the website is provided on an “as is” and “as available” basis; and
we do not guarantee uninterrupted access, availability, or freedom from technical errors.
This clause does not limit your rights under the Australian Consumer Law.
You may browse and purchase without creating an account (guest checkout is available). If you create an account, you are responsible for:
keeping your login details secure
all activity that occurs under your account
ensuring your contact and delivery details are accurate and up to date
We may suspend or restrict accounts where we reasonably believe there has been misuse, fraud, or a breach of these Terms.
You may use our website for lawful purposes only and in accordance with these Terms.
You must not:
use the website in any way that breaches any applicable law or regulation;
misuse, disrupt, interfere with, or attempt to gain unauthorised access to the website, servers, or systems;
use automated systems (including bots, scraping tools, or data-mining tools) to access or extract data from the website without our prior written consent;
use the website for unsolicited commercial communications, spam, or unauthorised advertising;
frame, mirror, or link to our website in a way that misrepresents our relationship or suggests endorsement without permission.
We may suspend or restrict access to the website (including accounts, where applicable) where we reasonably believe there has been misuse, unlawful activity, or a breach of these Terms.
All prices are in Australian Dollars (AUD) and inclusive of GST, unless stated otherwise.
Prices may change at any time. The price charged will be the price shown at checkout at the time your order is placed (subject to correction of genuine errors).
The minimum online order value is $50 (AUD).
All orders are subject to acceptance by us. We may refuse, cancel, or limit orders in our reasonable discretion, including where we believe there is suspected fraud, pricing errors, stock limitations, or logistical constraints.
If an item becomes unavailable, we may (in our discretion):
substitute with an equivalent product (and include a note in the box), and/or
refund the unavailable item to your original payment method
Substitution decisions may depend on availability and product type.
We accept payment through PayPal, Shopify Payments, and cash/in-person where applicable (e.g., onsite purchases).
Online card payments are processed securely by third-party payment providers. We do not store full credit/debit card details.
We ship to locations across Australia, subject to courier availability and service coverage. Delivery timeframes vary by region and are estimates only.
$25 delivery fee applies for orders under $250
Free delivery applies for orders $250 and over
(Unless otherwise stated at checkout or for special promotions/remote surcharges where applicable.)
All deliveries are madewithout signature. By placing an order, you acknowledge and agree that deliveries will be left at your nominated address without signature.
All orders are transported using refrigerated courier services to maintain appropriate temperature control during transit. Products are only exposed to ambient conditions at the time of delivery.
Once delivery has occurred, responsibility for the products transfers to you. You are responsible for promptly retrieving and storing all items in accordance with safe food handling practices (including refrigeration or freezing as appropriate).
While our packaging is designed to assist with short-term temperature retention, product quality and safety may be affected if items are left unattended for an extended period after delivery.
Delivery times depend on third-party couriers. While we will do our best to assist, we cannot guarantee delivery by a specific time or date unless expressly agreed in writing.
You are responsible for ensuring your delivery details are correct.
If you need to change delivery details, you must contact us with the correct information by Tuesday 5:00pm (AEST/AEDT) prior to dispatch. If details are not corrected by then, we may be unable to change the shipment and we may not be able to provide a refund.
If your order is missing, stolen after delivery, or arrives damaged (including compromised packaging), you must:
contact us within 48 hours of delivery, and
provide photos and any relevant information (e.g., box condition, label, product condition)
We will investigate and, where appropriate, provide a refund, replacement, or store credit, depending on the circumstances and what is reasonable.
Our products are prepared at our on-farm butchery and packed fresh to order before dispatch.
We deliver to most areas across Australia, subject to courier availability and service coverage.
Orders placed by 4:00pm on Tuesday are generally scheduled for delivery in the same week, subject to location and courier capacity. Orders placed after this time may be delivered the following week.
Delivery typically occurs within 2–7 days from dispatch, with longer timeframes possible for rural, remote, or interstate locations.
Delivery days and schedules vary by region. Deliveries generally occur between 8:00am and 6:00pm, and we cannot guarantee specific delivery times.
Delivery schedules are determined by our courier partners, and delivery dates may vary due to factors outside our control, including location, weather, courier routing, and operational constraints.
After placing an order, you will receive an order confirmation email containing important information, including delivery communication details. It is your responsibility to review this information and ensure your delivery details are accurate.
Our courier partners will usually provide SMS or email updates, including tracking and confirmation once delivery has been completed.
Any delivery instructions or special access details must be provided before dispatch. Once an order has been dispatched, delivery instructions generally cannot be changed.
If delivery is to an apartment, business address, or gated property, the courier will deliver to the most accessible and reasonable location (such as a lobby, front entrance, or outside a gate) if access cannot be gained.
Courier drivers are unable to:
provide specific delivery times
call on approach
enter private areas of a property
deliver to the rear of a property or unpack goods
Orders cannot be redirected or rescheduled within 24 hours of the scheduled delivery date.
We primarily supply our products fresh (not frozen) wherever possible. However, depending on delivery location, transit time, customer request, or other logistical considerations, products may be supplied frozen in order to reduce food safety and quality risks.
Without limitation:
Products are generally sent fresh, unless:
delivery is to remote or extended-transit locations where transit times may be longer;
freezing is necessary to preserve product quality and safety; or
you have requested frozen delivery at the time of ordering or prior to dispatch.
Where products are supplied frozen, they are fully frozen at our farm prior to dispatch.
All shipments are transported using refrigerated courier services
While products supplied frozen are dispatched in a frozen state and transported under refrigeration, we cannot guarantee that frozen products will remain fully frozen for the entirety of transit. Partial or complete thawing may occur due to factors outside our control, including transit duration, external conditions, and courier handling.
Products that arrive partially thawed but cold on receipt may still be safe for consumption if handled and stored correctly upon delivery. You are responsible for assessing suitability for refreezing or immediate use based on your circumstances.
Once delivery has occurred, risk and responsibility for storage and handling transfer to you, including prompt refrigeration or freezing as appropriate.
To the extent permitted by law, variations in product state (fresh, partially thawed, or frozen) during delivery that occur despite refrigerated transport and reasonable handling do not constitute a fault where products remain fit for consumption in accordance with food safety standards.
Pickup is available from:
The Food Farm Shop
216 Yarramalong Road, Wyong Creek NSW
Pickup orders must be collected within 24 hours of the nominated pickup time/date. Contact us to agree the time. If not collected within that period, the order may be forfeited due to the perishable nature of goods, and we may not be able to provide a refund.
Subscription frequency can be set by the customer through their customer portal (e.g., weekly, fortnightly, monthly, yearly).
You can pause, skip, or manage your subscription through your customer portal. Changes to upcoming subscription orders must be made by Tuesday 5:00pm (AEST/AEDT) prior to dispatch.
If a subscription item is unavailable, we may substitute it with an equivalent item and notify you (e.g., via a note in the box), and/or refund the unavailable item where substitution is not appropriate.
Some products may contain allergens or may be prepared/packed in environments where allergens are present. We cannot guarantee the absence of cross-contamination.
You are responsible for ensuring products are stored and handled safely, including refrigeration/freezing as appropriate, immediately after delivery or pickup.
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
Because many of our products are perishable, change-of-mind returns are generally not available. However, where products are faulty, unsafe, not as described, or otherwise fail to meet consumer guarantees, you may be entitled to a remedy.
Where appropriate (and after investigation), we may offer a refund, replacement, or store credit.
To request a remedy, you must:
contact us within 48 hours of delivery or pickup, and
provide photos/evidence where reasonably requested
To the extent permitted by law and subject always to your rights under the Australian Consumer Law:
our total liability arising out of or in connection with an order, the website, or these Terms is limited to the amount paid by you for the relevant product or service; and
we are not liable for indirect, incidental, or consequential loss, including loss of profit or opportunity.
Nothing in these Terms excludes or limits any consumer guarantees or remedies that cannot be excluded under law.
You agree to indemnify and hold harmless The Food Farm from and against any loss, damage, liability, cost, or expense (including reasonable legal costs) arising out of or in connection with:
your breach of these Terms;
your misuse of the website; or
any unlawful, misleading, or inappropriate content you submit (including reviews or comments).
This indemnity applies to the extent permitted by law.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.
If a dispute arises in connection with these Terms, either party may give written notice outlining the nature of the dispute and the desired outcome.
The parties will use reasonable efforts to resolve the dispute in good faith through discussion or negotiation before commencing court proceedings, unless urgent relief is required.
Nothing in this clause limits your rights under the Australian Consumer Law.
Wholesale supply may be available to approved wholesale customers. Wholesale pricing, minimums, and payment terms may vary and will be provided on request or agreed separately.
To enquire about wholesale terms, contact info@thefoodfarm.com.au.
We operate an onsite 24/7 honesty shop, which may be unmanned at times and relies on customers paying honestly.
Payment methods onsite: cash and EFTPOS terminal
CCTV is in use at/around the premises for safety and security. Footage may be used for security, loss prevention, and incident management in line with our Privacy Policy.
Discount codes may be offered from time to time and may be subject to additional terms (e.g., expiry, product exclusions, minimum spend). Unless stated otherwise, discount codes cannot be combined.
Referral programs (including influencer codes) may be offered on specific terms communicated at the time.
Gift cards are valid for 2 years from the date of issue, unless otherwise required by law.
Gift cards are not refundable and cannot be redeemed for cash, except where required by law.
If an order purchased using a gift card is eligible for a refund, we may refund a gift card/store credit where appropriate, unless the law requires otherwise.
When writing reviews/comments, you agree your content must be lawful, respectful, and not misleading.
We may remove or moderate reviews/comments in our reasonable discretion, including where we believe content is offensive, irrelevant, unlawful, or inappropriate.
All content on this website, including text, images, logos, branding, product descriptions, graphics, and design, is owned by or licensed to The Food Farm and is protected by Australian and international intellectual property laws.
You may view and use the website content for your personal, non-commercial use only. You must not reproduce, distribute, modify, publish, or commercially exploit any website content without our prior written consent, except where permitted by law.
Nothing in these Terms grants you any right, title, or interest in our intellectual property.
These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.
For questions, order issues, refunds, or complaints:
The Food Farm
Email: info@thefoodfarm.com.au
Phone: 0406 360 588