We are Hannah and Tim, and we deliver freshly-butchered regenerative meat boxes direct from our farm so you can be sure you are buying nothing but the best, 100% Australian organic and grass-fed produce from farmers you can directly connect with.
How does delivery work?
We have an on farm butchery and all of your meat is carefully cutup by our butcher, Blake; who carefully cuts, portions, vacuum seals and labels your meat; before being packed into a 100% recyclable, insulated box. We use a local cool-courier business to deliver your hamper directly from our farm to your door – true paddock to plate goodness!
Our farm to door delivery areas cover most of Australia
Order by 5:00pm on Tuesday for same week delivery
Delivering to NSW, ACT, VICTORIA, QLD, SA and TAS every week.
Orders are usually delivered between 8:00am - 6:00pm
Central Coast, Lake Macquarie and Newcastle Deliveries – Fridays
Sydney & Wollongong Area Deliveries– Fridays
Blue Mountains, South Coast & Canberra – Fridays
Coffs Harbour & Grafton – Saturdays
Mid North Coast – Saturdays
New England & North West – Saturdays
Richmond & Tweed – Saturdays
VIC, QLD – Saturdays
SA - Sundays (sent frozen)
TAS - Variable days (sent frozen)
What do I need to know?
When you place an order, you will receive an Order Confirmation Email (please check your junk folder too).
This contains important information, so please read it thoroughly, and make sure the address and order details are correct. It also explains how our courier will communicate delivery updates.
This is your invitation to hit REPLY and let us know any further details, such as:
YOUR PREFERRED DELIVERY DATE – if you have one. If we don’t hear from you, your order will be scheduled for the next available delivery day to your area. Most areas can expect delivery within 2-7 days from the time we dispatch your box. This can be up to 7 days for rural areas, FNQ and TAS. We cannot redirect or reschedule orders within 24 hours of the scheduled delivery date. If you have a last-minute change of plans, you’ll need to organise a friend or neighbour to collect the box for you.
DELIVERY INSTRUCTIONS – any instructions that you think will be useful for the driver, please let us know. We need this information BEFORE we upload your delivery to the courier’s portal, so make sure you let us know ASAP. There are some limitations to what the courier will do, and you can read more about these in the dropdown box below, Courier Details.
IMPORTANT DELIVERY INFO
The courier delivers between 8am and 6pm (7 days a week to most areas - yes - that includes weekends).
We cannot ask the courier for specific delivery times. The courier sets their own schedules based on deliveries they have that day. They don't just deliver boxes for The Food Farm, they deliver for many other companies as well.
As explained in the Order Confirmation Email, you will receive a text from the courier the night before delivery, advising that your box is on its way with a link to tracking and ETA.
All customers receive a text from the courier once delivery has been made. This POD includes photos of where the box has been left. Please don't assume the box is where it "should" be. Use the photo to help you locate it if it's not where you expect it to be.
We don't have direct access to the courier drivers. We cannot call them with changes or delivery instructions.
If you have nominated a business address for delivery, please let us know the name of the business to help the driver locate you. And let us know that this is going to a business address so that it doesn't get scheduled for a weekend delivery. You will also need to be flexible in your working hours to accommodate the delivery of your box. The courier delivers between 8am and 6pm, so you should be prepared for delivery within this timeframe.
The courier will follow your delivery instructions where possible.
For deliveries to APARTMENTS, the driver will leave your box in the lobby if they can get access. If they can't get access to a secure building, they will leave your box close to the main entrance/buzzers.
For house deliveries, the driver will leave the box at the front door/porch. If you have a locked gate and the courier can't get access, they will leave the box outside the gate (unless you give us delivery instructions to inform the driver otherwise).
If we don't have your mobile number, you won't receive delivery updates from the courier. Please make sure it's on your order and that it is correct.
The courier driver cannot call on approach and doesn't knock on arrival. The text message service serves this purpose.
The courier driver cannot deliver to the rear of your property, enter the garage or unpack your box into an esky. All orders must be delivered to the front of the home.
If you have dogs that have access to the front of your property, the courier driver may not enter the property and is not responsible for securing gates. Please ensure your fur-babies are safely inside your home on delivery day.
Deliveries cannot be rescheduled or redirected within 24 hours of the delivery date. If something unexpected comes up, and you cannot take delivery, please make arrangements with a friend or neighbour to retrieve the box for you.
The Food Farm is not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time.
Delivery Days & Costs
Delivery is FREE for orders over $250
Delivery is $25 for orders under $250*
*(to most areas, additional shipping charges apply to some regional/remote areas)
When will your order arrive?
Great question! At the moment we are delivering from the farm every week! If you have placed your order by 5pm Tuesday, your order will be delivered fresh from the farm this week -please see delivery days above.
Can I track my order?
Yes, you sure can! You’ll receive a text/email from our local courier which will allow you to track your driver and see an approximate delivery time.
Which areas does The Food Farm deliver to?
We now deliver Australia Wide!
